SHIPPING POLICY
At Ethnic9, we understand how important timely delivery is when shopping online. That’s why we ensure fast processing and reliable shipping for every order.
ORDER PROCESSING & DISPATCH
- All orders are processed and dispatched within 1 business day (Next Day Dispatch), excluding Sundays and public holidays.
- Orders placed on Sundays or holidays will be processed on the next working day.
- Once dispatched, you will receive a confirmation message along with tracking details.
DELIVERY TIMELINES
Delivery timelines may vary depending on your location and courier partner.
- Metro & Tier 1 cities: 3–5 business days
- Other locations: 5–8 business days
Please note that delivery timelines are estimates and may be affected by unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.
SHIPPING CHARGES
- Shipping charges (if applicable) will be clearly mentioned at checkout before payment.
- Any promotional free shipping offers will be displayed on the website.
CASH ON DELIVERY (COD)
- COD is available on select pincodes.
- Ethnic9 reserves the right to disable COD for certain locations or high-value orders.
TRACKING YOUR ORDER
Once your order is shipped, you will receive:
- A tracking link via SMS and/or email
- Updates until your order is delivered
If you face any issues tracking your order, please contact our support team.
INCOMPLETE OR INCORRECT ADDRESS
- Please ensure that your shipping address and contact details are accurate at checkout.
- Ethnic9 will not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
Orders returned due to incorrect address may be subject to additional shipping charges for re-delivery.
UNDELIVERED / RETURN TO ORIGIN (RTO) ORDERS
If an order is returned to us due to:
- failed delivery attempts
- customer unavailability
- refusal to accept the order
Re-shipping charges may apply, or the order may be cancelled at our discretion.
DAMAGED OR TAMPERED PACKAGES
If you receive a package that appears damaged or tampered with:
- Please do not accept the delivery
- Contact us immediately with images or videos
We will investigate and assist you accordingly.
CONTACT US
For any shipping-related queries, feel free to reach out to us at: