Return & Refund Policy

At Ethnic9, we take immense pride in the craftsmanship and quality of our collections. We want your online shopping returns experience to be as seamless as your purchase. If a garment does not meet your expectations, our dedicated team is here to assist you with a transparent and fair return policy.

1. Return Eligibility

We strive to ensure every piece from Ethnic9 brings you joy. However, if you wish to return an item, please ensure it meets the following criteria:

Time Period: Return requests must be initiated within 7 days of the delivery date.
Condition: Items must be in their original, unworn, unwashed, and unaltered condition.
Packaging: All original tags, labels, and packaging must be intact.
Proof of Purchase: A valid invoice or order confirmation is required for all ethnic wear returns.

2. Non-Returnable Items

To maintain the exclusivity and hygiene of our products, certain items are not eligible for return or exchange:

Customized Products: Any garment tailored to your specific measurements or modified with services like fall and edging/hemming.
Accessories: For hygiene reasons, jewelry, hair accessories, and clutches are final sale.
Sale Items: Products purchased during clearance sales or under "Final Sale" offers.
Gift Cards: Digital or physical gift vouchers are non-refundable.

3. The Return Process (Step-by-Step)

Initiating a return at Ethnic9 is simple and straightforward:

Raise a Request: Visit our "Returns Portal" on Ethnic9.com or email our support team at care@ethnic9.com with your Order ID.
Verification: Once your request is received, our team will review the details.
Reverse Pickup: For domestic orders, we will arrange a reverse pickup within 3-5 business days. Please ensure the package is securely sealed.
Quality Check: Once the item reaches the Ethnic9 warehouse, it will undergo a thorough quality inspection to ensure it meets our return standards.

4. Refund Policy & Timelines

We aim to process your refund policy claims with speed and transparency:

Approval: Refunds are approved only after the returned product passes our quality check.
Timeline: Once approved, your refund will be processed within 7 to 10 business days.
Payment Method: Refunds are credited back to the original payment method used during checkout.
Note: Shipping charges and Cash on Delivery (COD) convenience fees are non-refundable.

5. Exchange Policy

Love the design but need a different size? Ethnic9 offers a one-time exchange for the same product in a different size, subject to availability. If you wish to exchange for a different style, we recommend returning the original item for a store credit and placing a new order.

6. Cancellation Policy

If you change your mind, you can cancel your order within 24 hours of placement, provided it has not yet been shipped. Once the order is in transit, it cannot be cancelled, but you may follow our return process upon delivery.

7. Damaged or Incorrect Products

At Ethnic9, we perform rigorous quality checks before shipping. However, in the rare event that you receive a damaged or incorrect item:

Unboxing Video Requirement: To protect your purchase, we mandate that customers record a continuous unboxing video of the package being opened.
Reporting: Please report the issue to us within 48 hours of delivery with the video evidence.
Resolution: We will provide a replacement or a full refund at no additional cost to you.

8. Shipping Charges

Domestic Returns: Ethnic9 offers free reverse pickups for eligible returns within India.
International Orders: Currently, we do not support returns or exchanges for international orders due to logistical complexities. If you receive a defective item internationally, please contact us for a resolution.

9. Contact Information

Our team is dedicated to providing you with a premium shopping experience. For any queries regarding your online shopping returns, please reach out: