Return & Refund Policy
Return & Refund Policy
At Ethnic9, we want you to love your saree. If you're not completely satisfied, here's how our return policy works.
Return Window
- Sarees can be returned within 2 days of delivery.
- The saree must be unused, unwashed, unaltered, and returned with all original tags and packaging intact.
Blouse Piece
- Every saree comes with a complimentary unstitched blouse piece, which is covered under the same 2-day return policy as the saree.
- If you've opted for a stitched blouse (+₹799), please note this is a made-to-measure, size-based item and is therefore non-returnable and non-refundable, except in case of a manufacturing defect.
Non-Returnable Items
- Stitched/custom-made blouses
- Items marked "Final Sale" or purchased during clearance sales
- Products damaged due to customer misuse
How to Initiate a Return
- Email us at info@ethnic9.com or WhatsApp us at +91 90232 51495 within 2 days of delivery with your order number and reason for return.
- Our team will confirm eligibility and share pickup/return shipping instructions.
- Once the returned item passes quality check at our facility, your refund will be processed.
Refund Timeline
- Refunds are initiated within [7 business days] of receiving and inspecting the returned item.
- The amount will be credited to your original payment method and may take 5–10 business days to reflect, depending on your bank.
- Return shipping is free — Ethnic9 covers the cost of return pickup/shipping.
Exchanges
- We currently do not offer direct exchanges. For a different saree (size, color, or design), please return the original for a refund and place a new order.
For any questions, reach us at care@ethnic9.com or WhatsApp +91 90232 51495.