privacy Policy

Privacy Policy

1. Introduction At Ethnic9 ("we," "us," or "our"), we value the trust you place in us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or shop on ethnic9.com, operated by OMKAR CREATION. By using our website, you consent to the practices described in this policy.

2. Information We Collect

  • Personal details: Name, email address, phone number, shipping and billing address, provided when you create an account, place an order, or contact us.
  • Payment information: Payment details are processed securely by our payment gateway partners; we do not store your full card or banking details on our servers.
  • Order information: Products purchased, order history, and preferences.
  • Technical information: IP address, browser type, device information, and browsing behavior on our site, collected through cookies and similar technologies.

3. How We Use Your Information We use your information to:

  • Process and fulfil your orders, including shipping and delivery.
  • Communicate with you about your order, offers, or customer support queries (via email, SMS, or WhatsApp).
  • Improve our website, products, and customer experience.
  • Send you promotional communications, where you have opted in (you can opt out at any time).
  • Comply with legal and regulatory requirements.

4. Cookies Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings; note that some features of the site may not function properly without them.

5. Sharing of Information We do not sell your personal information. We may share your information with:

  • Service providers, such as courier/logistics partners (for delivery) and payment gateways (for processing payments).
  • Legal authorities, where required by law or to protect our rights. We ensure that any third party we work with is bound to protect your information and use it only for the purpose it was shared.

6. Data Security We use reasonable technical and organizational measures, including encrypted payment gateways, to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Parcel Delivery Photos and Unboxing Videos

  • If you contact us regarding a parcel that appears opened, damaged, tampered with, or contains an incorrect product, you may share photos of the parcel and its shipping label or an unboxing video with us.
  • We use these materials to investigate delivery-related complaints, verify product or shipment issues, and provide customer support. Where necessary, relevant information may be shared with our courier or logistics partners to help investigate and resolve the issue.
  • We retain submitted photos and videos only for as long as reasonably necessary to resolve the complaint and meet applicable legal or record-keeping requirements

8. Data Retention

  • We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order history and legal/tax record-keeping requirements under Indian law.

9. Your Rights You have the right to:

  • Access, update, or correct your personal information by logging into your account or contacting us.
  • Request deletion of your personal information, subject to our legal obligations (e.g., GST record retention).
  • Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

10. Children's Privacy Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Third-Party Links Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their policies separately.

12. Grievance Officer In accordance with the Information Technology Act, 2000 and applicable rules, if you have any questions or grievances regarding your privacy, please contact our Grievance Officer:

  • Name: Nikita Kaila
  • Designation: Proprietor & Grievance Officer, OMKAR CREATION (Ethnic9)
  • Email: care@ethnic9.com
  • Phone: +91 90232 51495
  • Address: Building No. 69, Darbar Faliyu, Mota Varachha, Surat, Gujarat – 395006

13. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

14. Contact Us If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

OMKAR CREATION (Ethnic9) Email: care@ethnic9.com WhatsApp: +91 90232 51495 Address: Building No. 69, Darbar Faliyu, Mota Varachha, Surat, Gujarat – 395006