Popular Questions

What are the shipping charges within India?

Free shipping on domestic orders above ₹1,499 / ₹4,999.
How long does delivery take?

Domestic: 4–7 business days. International: 10–15 business days (depends on destination and customs).
How can I track my order?

Use the "Track Your Order" option in your account or website footer.
What is your return and exchange policy?

Easy exchanges & returns within 7 days of delivery. Items must be unused, unwashed, original packaging, tags intact.
How long does a refund take, and in what form?

5–7 business days after QC pass, credited to original payment method. COD refunds via bank transfer or store credit.
What if I receive a damaged, defective, or wrong product?

Report within 48 hours with unboxing video + photos. Free replacement or full refund, your choice.
What payment methods do you accept?

UPI, cards, net banking, wallets, EMI (select orders), COD.

Recent Questions

What does "handloom weaving hours" mean?

It represents the time taken by artisans to create the saree — 72 to 600+ hours, showcasing the craftsmanship and heritage behind each drape.
Will the product color match exactly what I see on the website?

Colors may vary slightly due to lighting, photography, and screen settings. We try our best to display true-to-fabric colors.
Where can I find size charts for blouses and ready-to-wear pieces?

A detailed Size Guide is available on every product page, below the size selection options. You can also book a personalized styling session for a perfect fit.
Do you provide custom blouse stitching?

Yes — we offer Custom Blouse Stitching along with access to our Blouse Vault for design inspiration. Stitching charges start at ₹799 depending on design complexity, with a turnaround time of 7–10 business days.
Is there a benefit to making a prepaid payment?

Yes — prepaid orders come with added benefits such as 5%–15% discount or cashback offers.
Do you accept bulk or wholesale orders?

Yes, we do. Email us at support@ethnic9.com with your requirements, and our team will get in touch with you.
Are there any customs charges on international orders?

Import duties and customs charges (especially in countries like the USA) may be levied at delivery, as per that country's regulations, and are payable by the customer.