Order Policy

1. Order Placement & Confirmation Orders can be placed directly through ethnic9.com by adding products to your cart and completing checkout. Once your order is placed, you will receive an order confirmation via email/Whatsapp SMS with your order details and order ID.

2. Order Processing Orders are processed and dispatched within 1–3 business days of order confirmation (excluding Sundays and public holidays). You will receive a shipping confirmation with tracking details once your saree is dispatched.

3. Payment Methods We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD), all through secure, encrypted payment gateways. For COD orders, an advance payment of ₹99 is collected at the time of placing the order, along with a ₹50 COD fee. This ₹99 advance is non-refundable if the order is refused or not accepted at the time of delivery.

4. Order Cancellation Orders can be cancelled within 8 hours of placing the order, provided they have not already been shipped. To request a cancellation, email us at care@ethnic9.com or WhatsApp +91 90232 51495 with your order ID.

5. Delivery Timelines

Domestic (India): 5–9 business days, depending on your location (4–6 business days for metro cities).
Orders above ₹1,499 are eligible for free delivery; orders below this amount are charged a shipping fee at checkout.

6. Refunds Refunds are initiated within 3–7 business days of the returned item passing quality check, and are credited to the original payment method. The amount may take 5–10 business days to reflect, depending on your bank. COD orders are refunded via bank transfer or store credit.

7.Parcel Receiving Instructions

At the time of delivery, please check that your parcel is properly sealed and the packaging looks similar to the Ethnic9 packaging image shared in your shipping message.

If the parcel looks opened, torn, resealed or tampered, please do not accept it. Take a photo of the parcel and its label, and call us immediately on 9023251495 so we can help you right away.

If the parcel looks fine, please record an unboxing video while opening it. If you find a wrong, damaged or different product, share the video with us on WhatsApp or call us on 9023251495.

8. International Orders For international orders, return shipping costs are borne by the customer, unless the return is due to a damaged, defective, or wrong item sent by Ethnic9 — in which case we cover the cost.

9. Failed Delivery Attempts

If delivery is attempted and you are unavailable, our courier partner will attempt redelivery 1–2 more times over the next few days.
You can reschedule delivery or provide an alternate address by contacting customer support or using the tracking link.
If your order status shows "Delivered" but you haven't received it, please contact customer support within 12 hours with your Order ID. We will investigate with our courier partner (including delivery proof/signature) and ensure a resolution — replacement or refund — within 3–5 business days.

10. Delays & Force Majeure While we strive to meet our stated timelines, delays may occur due to courier constraints, weather, natural disasters, strikes, or other events beyond our reasonable control (force majeure). We will keep you updated in case of significant delays and appreciate your patience.

11. Contact For any order-related queries, reach us at care@ethnic9.com or WhatsApp +91 90232 51495.