Order Policy

1. Order Placement & Confirmation

Orders can be placed directly through ethnic9.com by adding products to your cart and completing checkout.
Once an order is placed, you will receive an order confirmation via email/SMS with your Order ID.
For Cash on Delivery (COD) orders, we may confirm the order via an automated SMS/WhatsApp message, and our team may call to verify high-value orders before dispatch.
An order is considered confirmed only after successful payment (for prepaid orders) or COD verification.

2. Order Cancellation & Modification

Orders can be cancelled or modified within 4 hours of placing them, as long as they haven't already been packed for shipping.
To cancel or modify an order, please contact customer support immediately with your Order ID.
Once an order has been packed or shipped, it cannot be cancelled or modified — you may raise a return/exchange request instead after delivery.
Ethnic9 reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity, in which case a full refund will be issued.

3. Payment Methods

We accept UPI, credit/debit cards, net banking, popular wallets, and EMI options on select orders.
Cash on Delivery (COD) is available across India.
Prepaid orders come with added benefits such as 5%-15% discount or cashback offers.
All prices are displayed in INR (₹). International customers paying via card may incur currency conversion charges as per their bank's policy.

4. Shipping & Delivery

Domestic orders: Delivered within 4-7 business days.
International orders: Delivered within 10-15 business days, depending on destination and customs clearance.
Free shipping is available on domestic orders above ₹1,499 / ₹4,999, and on international orders above ₹39,999.
Import duties and customs charges (especially in countries like the USA) may be charged at delivery and are payable by the customer.
Orders with multiple items may be shipped separately depending on stock availability at our fulfillment centers, each with its own tracking details.
You can track your order anytime via the “Track Your Order” option in your account or the website footer.

5. Returns, Exchanges & Refunds

Easy Exchanges and Hassle-Free Returns are available within 7 days of delivery. The item must be unused, unwashed, and in its original packaging with tags intact.
Non-returnable items: Custom-stitched blouses, altered or pre-draped sarees, and items purchased during clearance sale are non-returnable, as these are made or modified specifically for the customer.
Refunds are processed within 5-7 business days of the returned item passing quality check, and are credited to the original payment method. COD orders are refunded via bank transfer or store credit.
If a damaged, defective, or wrong product is received, please report it within 48 hours of delivery along with an unboxing video and photos to customer support. A free replacement or full refund will be arranged, whichever the customer prefers.
For international orders, return shipping costs are borne by the customer, unless the return is due to a damaged, defective, or wrong item sent by Ethnic9 — in which case Ethnic9 covers the cost.

6. Failed Delivery Attempts

If delivery is attempted and you are unavailable, our courier partner will attempt redelivery 1-2 more times over the next few days.
You can reschedule delivery or provide an alternate address by contacting customer support or using the tracking link.
If an order status shows 'Delivered' but you haven't received it, please contact customer support within 48 hours with your Order ID. We will investigate with our courier partner (including delivery proof/signature) and ensure a resolution — replacement or refund — within 5-7 business days.

7. Delays & Force Majeure

While we strive to meet all stated delivery timelines, delays may occur due to weather, regional restrictions, courier disruptions, or other circumstances beyond our control.
Ethnic9 will make reasonable efforts to communicate any significant delays and assist with tracking updates.

8. Bulk & Wholesale Orders

We accept bulk and wholesale inquiries. Please write to us at support@ethnic9.com with your requirements, and our team will get in touch with you regarding pricing and timelines.

9. Contact for Order-Related Queries